Three Texas Locations
Abilene 325-695-6962 | Bryan 979-775-6239 | San Angelo 325-658-3566

Our Guarantee

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Texas Communications guarantees the integrity of their repair and installation services to be free from defect for 90 days beyond the completion date of the repair or install. If a problem exist related to the components replaced, Texas Communications will troubleshoot down to the source of the cause of the problem and repair it at no charge to the customer and begin again the 90 day guarantee from the newly completed repair date. If a problem exist in the unit and troubleshooting determines it is in a circuit area in which the previous repair did not take place the customer will be responsible for the new repair service charges to correct the new problem. In the event, within 90 days, a device Texas Communications installed stops operating properly, and the source of the problem is found to be in the integrity of the workmanship or install material Texas Communications provided, Texas Communications will make the device operable at no cost to the customer. If in the event the source of the problem is found to be within the device and not related to the workmanship or material provided in the installation the customer will be responsible for the charges to return the device to an operable condition.

Texas Communications sales products for many manufacturers. Our guarantee is to inform you of the basic guide lines of the warranty provided by the manufacturer. Texas Communications upon request will obtain a full warranty disclosure direct from the manufacturer on behalf of the customer. Texas Communications will assist the customer with warranty procedures at any time requested. For those products not allowing any reimbursement for direct field customer support the customer will be responsible for all charges from Texas Communications to facilitate in the warranty repair process.

Within the context of a System Solution Sale, Texas Communications guarantees the performance of the provided system to meet or exceed the mutually agreed upon Performance Expectations, as stated on the “Performance Expectations” document. This document should be signed by an authorized representative of both Texas Communications and the prospective customer or buyer as well as witnessed by at least one arbitrary party as part of the purchase agreement or contract. In the event no such document exist Texas Communications guarantees that the components of the system will perform at the