Aspire Contact Management System
Zetron’s Aspire is an intelligent contact management solution engineered specifically for emergency communications centers that handle contacts across multiple channels. Seamlessly integrated with other Command & Control systems, Aspire reduces redundant data entry and delivers a unified view of call history, enabling faster, smarter decisions by telecommunicators.
With Aspire, call handlers get the right information at the right time—boosting efficiency and helping ensure safer outcomes.
See What's New in Aspire v7.13
How It Works
The Aspire Control Room Contact Management System (CMS) automatically checks incoming caller ID against contact history. It immediately presents the caller’s record, including alerts for individuals flagged as:
- Vulnerable persons
- Registered mental health conditions
- Victims of domestic abuse or anti-social behavior
- Repeat and hoax callers
- Registered helpers
- Linked crime record management system entries
This allows call handlers to respond with better awareness and improved accuracy—without delay.
New in Version 7.13
The Aspire Reporting Database transforms vast contact records into actionable intelligence. With enhanced access to call metadata and operational data, emergency organizations can now generate detailed reports and BI insights, such as:
- Caller demographics: age, gender, marital status
- Vulnerability and incident type tracking
- Call volume and timestamps
This new structure improves compliance with government KPIs and supports timely course corrections based on historical patterns and analytics.
Aspire Core Features
Organization-Wide Visibility
Aspire creates a unified view across control rooms and front desks. If a caller contacts multiple stations with similar issues, Aspire ensures their records and prior interactions are immediately available to all staff—avoiding duplication and confusion.
Detailed Performance Reports
Aspire feeds rich data into reporting systems to generate accurate performance metrics. It also stores voice recordings and screen captures, aiding with complaint resolution, auditing, and training workflows.
Multiple Communication Channels
Adapt to public demand with multichannel contact options. Aspire enables communication not just via phone, but also through your website, allowing users to report low-level crimes, track case outcomes, or chat with call handlers—all digitally.
Know Your Caller
Instant access to caller history gives call handlers the edge. Instead of spending valuable time searching databases, operators confirm known details—accelerating response and reducing workload.
Protecting the Public
If a vulnerable individual or repeat caller is flagged, Aspire displays relevant data including caregivers or third-party contacts. This enables operators to notify appropriate services or make informed decisions—preventing unnecessary dispatches and reducing strain on emergency services.
Better Decision-Making
By providing contextual caller data, Aspire ensures the right resources are allocated to the right incidents. This leads to faster resolution, optimized staffing, and potentially life-saving decisions.
Greater Situational Awareness
With Aspire, organizations gain a deeper understanding of caller relationships and interaction patterns. Features like association charts visually map links between repeat callers, victims, and other flagged individuals—boosting intelligence and preparedness.