Next-Level Situational Preparedness
MAX Computer-Aided Dispatch (CAD) is an integrated, real-time incident management solution developed for public safety organizations of all sizes. Built with the call taker’s workflow in mind, MAX CAD simplifies how incidents are reported, tracked, and responded to—streamlining critical information about who is involved, where, and how a response is being executed. With real-time data sharing, MAX CAD improves situational awareness and response accuracy while reducing time to action.
Respond Faster and Arrive Smarter
MAX CAD is designed for speed, simplicity, and total coordination. Its intuitive interface and seamless deployment improve response effectiveness, helping first responders save lives when every second matters.
What’s New in MAX CAD Version 11.8
AppCAD Mobile Application
Available on iOS and Google Play, AppCAD brings real-time visibility to the field. With secure two-factor authentication, users receive incident notifications, monitor status changes, review historical data, view maps, and track team workload. Designed to complement existing MAX and GeoConex CAD systems—not replace them—AppCAD bridges command center intelligence with responders in the field.
Advanced Search Functionality
Enable fast, full-text searches across all CAD fields without manually checking individual fields. This capability provides dispatchers with quicker access to critical incident records, enhancing decision-making in high-pressure moments.
Enhanced CAD Interface & API Integration
The upgraded API allows for secure data exchange with third-party systems. With configurable permissions and robust authentication, technology partners can now build integrations tailored to each agency’s needs—expanding interoperability and flexibility.
User-Defined Incident Tags
Tag incidents with custom labels—single or multiple—to help categorize, retrieve, and report on data more effectively. This user-friendly tagging system streamlines information management across dispatch teams.
Core Features of MAX CAD
Modular and scalable, MAX CAD is NENA NG 9-1-1 compliant and includes CAD, mobile CAD, GIS, and AVL (automatic vehicle location) modules. Choose bundled or standalone components to match your operational requirements and budget.
End-to-End Operational Continuity
Integrates easily with third-party vendors and Zetron’s other mission-critical tools—including Call Taking, Dispatch, and Fire Station Alerting—for a full Command & Control suite that reduces handoffs and improves response flow.
Intuitive and Customizable Interface
Designed for ease of use, the MAX CAD interface adapts to individual workflows and preferences. A single click can trigger automated responder alerts and dispatch the appropriate resources—minimizing training time and reducing errors.
Work Assignment & Resource Management
Receive automated incident assessments and recommendations based on responder roles, availability, and geography. The system updates in real time and can be customized to meet evolving agency requirements, ensuring long-term adaptability.
Scalable Across Jurisdictions
Multi-discipline, multi-jurisdiction support is built in. Easily scale to additional workstations and locations while supporting complex workflows across agencies and regions as your community grows.
Standards-Compliant Architecture
Designed to meet NG 9-1-1 and state-specific compliance requirements for improved data accuracy, reporting, and operational alignment.
Advanced GIS Mapping Integration
MAX GIS allows call takers to create incidents and dispatch resources directly from a map interface. Location-specific data—including past reports—is integrated into the CAD database to enhance on-the-ground awareness and resource deployment.
Mobile CAD for Field Access
Available on Windows mobile devices, Mobile CAD delivers live CAD data, incident details, and GIS maps directly to first responders, increasing coordination and response accuracy in the field.
Zetron Connected Care
Zetron Connected Care offers comprehensive support, software updates, ongoing training, and defect protection—ensuring peace of mind and consistent system performance across your CAD deployment.
MAX CAD Documentation
Brochure
Spec Sheet
MAX CAD At-A-Glance
Zetron Connected Care