Integrated Reporting for MAX Call Taking
MAX Call Taking MIS Reporting gives Public Safety Answering Points (PSAPs) deep insight into call activity, enabling operational improvement and data-driven decisions. The Management Information System (MIS) is an optional licensed feature that collects and stores Call Detail Records (CDRs) from the MAX Call Taking Core in a centralized MIS database.
Through a secure, web-based interface, users can generate standard and custom reports filtered by date ranges, shifts, call types, and more. Reports can be exported in multiple formats, offering flexibility for internal use, audits, or performance evaluations.
Transforming 9-1-1 Call Data into Actionable Intelligence
Understanding how 9-1-1 calls flow and how your team performs is critical. With Zetron's MIS Reporting Engine, agencies can convert call records into actionable insights through dynamic reporting. Whether tracking staffing efficiency, response times, or system usage, MIS reports empower PSAPs to enhance performance and accountability.
Core Product Features
- Compliant with NENA Standards – Ensure your reporting meets national 9-1-1 data standards.
- Secure User Access – Controlled via individual user IDs and passwords.
- Pre-Configured Reports – Quickly access “canned” reports for common KPIs.
- Management Reports – High-level summaries tailored for supervisors and decision-makers.
- Graphical Report Output – Visualize data trends with charts and graphs.
- Circuit Utilization Reports – Monitor telecom circuit usage to optimize system load.
- Class of Service Reports – Segment call traffic by service category.
- Call Taker Reports – Evaluate individual performance metrics.
- Ad-Hoc Reporting – Build custom reports on-the-fly to meet situational needs.
- Report Sharing Options – Export in various formats for team review and documentation.
- Unparsed Data Reports – Identify and troubleshoot any issues with raw call data.
- Legacy DB Migration – Seamlessly bring in historical data for full context reporting.
- Call Summary Reports – Get a snapshot of total call volumes and trends.
- Average Call Duration Tracking – Gauge call handling efficiency.
- Calls by Circuit – Break down call traffic by telecommunications circuit.
- Operator Answer Time – Monitor how quickly operators respond to incoming calls.
- Ring Time by Call Taker – Evaluate responsiveness at the PSAP level.
- Call Sector Reports – Analyze call distribution by geographical area or service zone.
Zetron Connected Care
Zetron Connected Care offers comprehensive support plans including software updates, hardware coverage, and continuous technical training. These plans ensure your reporting tools and systems stay secure, current, and high performing.