Remote Emergency Call Handling & Dispatch
Zetron REACH is a remote communications solution that extends the full power of MAX Call Taking and MAX Dispatch outside of traditional Emergency Communications Centers (ECCs). Modern ECCs face challenges from public health crises, staffing shortages, and evolving workplace standards. REACH empowers agencies to operate safely, efficiently, and without compromise—whether from the center, home, or a mobile unit.
Call Taking and Dispatch Anywhere
REACH Solutions deliver mobile, lightweight, and rapidly deployable packages that provide emergency services personnel with full access to the same critical communications tools used in the ECC. Whether deployed across town or across the state, REACH ensures dispatchers and call takers remain connected and capable wherever duty calls.
Core Product Features
Remote Accessibility
REACH extends ECC operations beyond physical boundaries. Personnel can perform essential communications duties from remote locations—at home, in alternate facilities, or during emergency deployments—without sacrificing operational functionality or system reliability.
Portable & Convenient
Instead of relocating complex ECC consoles, REACH offers a compact, transportable solution with all necessary components to create a fully functional remote workstation. Setup is quick and tailored for real-world emergency service scenarios.
Flexible Connectivity
REACH supports a variety of connectivity options, including VPN and secure remote access, to align with agency-specific IT and policy requirements. Choose the deployment model that fits your infrastructure—REACH adapts, not the other way around.
Customizable User Experience
Utilizing the same configurable MAX interface, REACH allows agencies to personalize remote workstation layouts, queueing logic, and feature access, ensuring remote users have a seamless, familiar experience.
Feature Parity with ECC Workstations
Whether configured as a full console or partial workstation (based on licensing), REACH enables remote users to access the exact same features as in-center staff. Functional parity ensures no degradation in service or usability across locations.
Adaptable Hardware Options
REACH packages support accessories like dual monitors, headsets, external keyboards, microphones, and foot switches, improving usability, ergonomics, and efficiency in any remote work setting.
REACH Solutions Documentation
REACH Solutions Brochure
MAX Call Taking Brochure
MAX Dispatch Brochure
Zetron Connected Care